Shipping policy

At IceCoolFan Store, we aim to provide you with the best possible shipping options. Every day, we deliver to hundreds of customers and are committed to responding to your needs promptly.

1. Does IceCoolFan Store ship to my country?
We ship to nearly every country in the world, with the exception of the following due to shipping restrictions. We apologize for any inconvenience and are working to improve this.

  • Bahamas

  • Yemen

  • Cuba

  • Iran

  • Sudan

  • Syria

2. How much does shipping cost?

  • The store offers free shipping throughout the entire process.

PS. We also offer free site-wide shipping during sale seasons — stay tuned!

We hope this explanation is helpful. Please feel free to reach out if you have any further questions.

 

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time
(Excluding customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

  • Order Processing: 2–5 business days

  • Express Shipping (FedEx / DHL): 6–8 business days

  • Standard Shipping: 7–15 business days

 Wrong Shipping Information

  • If you provided an incorrect shipping address or contact details, please contact our customer service within 2 hours.

  • Customers are responsible for entering their shipping address correctly. Once your order has been processed and shipped, we cannot redirect it to another address.

     

  • Contact us at: laoma3330@gmail.com

     Countries Delivery Time (Business Days) 
    United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore 7-15 Days

    Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

    		 10-15 Days

    Note:

    1. For countries not listed, please refer to the actual payment page or contact our customer service.

    2. This table is for reference only. Please check the exact shipping cost and delivery time on the actual payment page.

     

    4. How can I track my order?

    Once your order is shipped, we will send you an email with the relevant information. You can then click TRACK MY ORDER to check the shipment status.

    If the tracking page does not work, please track your order here:
    https://t.17track.net/en#nums


    5. Why has my parcel been shipped but the tracking information hasn't been updated yet?

    Our products are handmade in Tibet or Nepal. After the product is handed over to the carrier, the tracking number will be uploaded to the order page.

    Due to international transportation, it takes 3–5 days for the package to reach the airport of the international shipping center. During this period, there is no tracking information for the inland transport from Tibet or Nepal to the international shipping center. The shipping information will only be updated once the package arrives at the international shipping center and is scanned.

    Please don't worry — just wait 3–5 days for the tracking information to be updated.


     

    So please don't worry and just wait 3-5 days for it to update the information.

    6. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at laoma3330@gmail.com. We’ll either resend a new one to you or give you a full refund.